Terms & Conditions
We have put together this information for you to take into consideration before booking your holiday with us. The terms and conditions of your booking are found below. Please read carefully before making the reservation. We reserve the right to change any information contained within this website at any time, including these terms and conditions.
Booking with Supertravel
Once you find the Villa you wish to book, kindly complete our booking form with details of all members of your party. You must be eighteen or over. Your booking will be made directly with us. We will send you an email advising if the villa is available for the dates you have requested. Upon confirmation, it is the policy of our company to accept a deposit (see payment policy below) including accommodation and additional services such as excursions and/or rent a car.
Contract of agreement
A binding contract only comes into existence once we have accepted your booking and sent you an e-mail or fax confirmation. This contract is bound by the terms and conditions contained, therein. Reservations are subject to timely receipt of deposits. If the deposit and/or balance is not paid on time, we reserve the right to cancel your booking. The date of the contract is the date that appears on the confirmation.
Payment policy
Written confirmation of booking should be made by email to info@supertravel.gr Payment can be made by bank wire transfer or by most major credit cards in Euro currency. Bank fees are to be paid by the client.
30% deposit is required upon confirmation with the outstanding balance 5 weeks prior to arrival
Once payment is received, your booking is completely reconfirmed with the terms and conditions stipulated below. Upon receipt of deposit, a notification confirming all details will be sent to you. If the balance is not received on time, we reserve the right to cancel your booking.
A deposit of 30% is required upon confirmation. Upon receipt of the deposit, we shall reconfirm the booking. You must contact us immediately should there be any differences or queries. We do, however, reserve the right to decline any booking request and will notify you accordingly.
Outstanding balance 5 weeks prior to arrival (or full payment if less than 14 days prior to arrival, depending on each hotel/villa policy).
Insurance
We recommend you to have sufficient travel insurance to cover your holiday.
Should a case of force majeure occur, we regret we cannot make any refunds or be responsible for any costs or expenses you may incur as a result. Compensation will not be payable and we will not otherwise be liable to you if we are forced to cancel, delay, curtail or in any way change you booking due to ‘force majeure’. This refers to circumstances beyond our control such as war or threat of war, terrorist activity, riots or civil strife, industrial disputes, natural or nuclear disasters, fire, technical problems to transport, closure or congestion of hotel, villa/apartment/ or adverse weather conditions and all similar events outside our control which prevent or affect the performance or prompt performance of our contractual obligations. If you need to change some details of your booking, such as arrival date, number of persons or name we will do our best to assist you. The price of your new holiday arrangements will be based on the prices that apply on the day we receive confirmation of your change. If you want to change the accomodation of your booking at any time this will be treated as a cancellation and subsequently a new booking. A revised e-mail or fax confirmation will be sent showing the new details as appropriate. All alternations are effective only on the date when Supertravel receives written instruction. Please note that we cannot accept any correspondence or claims from any other member of your party. If in the unlikely event we have to make a significant change to or cancel your booking, you will be notified as soon as reasonably practicable of the circumstances giving rise to the significant change or cancellation together with our offer of alternative options of the same or higher quality for the price which you have paid. If you do not accept the alternative option we propose, then you are entitled to cancel your booking and we will refund you in full, including the deposit. If, for whatever reason, you cancel the booking, immediate notice by e-mail by the lead person, who filled in the booking form, must be sent to us. Such notice of cancellation is only effective when received by us. The scales of cancellation charges that will be levied for bookings are as follows: The descriptions of resorts, accommodation, facilities and amenities are based on inspections made many months before you go on holiday, and describe what exists at that time. Sometimes, especially in low season (1 March to 30 June & 1-31 Oct), facilities such as bars, taverns, sports facilities, water sports, swimming pools, discos and bus services may not be available. If we become aware of any changes to our current web sites that might affect your holiday we will advise you at time of booking. If you have already booked we will advise you before your travel as soon as reasonably possible Unfortunately this is a factor over which we have no control. However should building work begin in the area nearby your villa and we feel this will affect your holiday we will advise you in advance. As a guest in another country, it is courteous to treat the local people and fellow travellers with respect. In the case you disrupt or cause distress, are considered dangerous, abusive or threatening during your stay, your booking will be terminated immediately. Any loss or damage, which you suffer through these actions lies solely with you. Our clients book on the basis that they agree to abide by all reasonable directions given to them in connection with their holiday. Should you have a complaint about your holiday, please inform us immediately, and we will do our best to solve the problem on the spot. (We cannot begin to resolve the problems unless we know they exist!). However, if it cannot be resolved in resort you should e-mail or write to our office, within 21 days of your return, giving full details of your complaint. Failure to report such incidents in resort or in writing will be considered invalid. Our villas have a non-refundable charge of Euro7 per person added to your invoice and will be payable with your holiday balance. This charge namely (ADW) – Accidental Damage Waiver, if necessary, will be used to cover accidental damages up to the value of Euro 400 (total). This waiver does not apply for damages due to negligence. Should damages occur in excess of Euro 400, you will be responsible to pay the cost locally. If you do break anything, please report it to the representative and property owner, they will advise you of the costs involved. If you have any special requests, please let us know at the time of booking and we will try our utmost to cater for your needs, although this cannot be guaranteed. Should you require a cot or a high chair at the villa, please request this on the booking form. You must request approval in advance for any pets to be included in your booking and will only be accepted in agreement with the villa owner. The accommodation provided is for the use of those clients shown on the final e-mail or fax confirmation by us; sub-letting, sharing or assignment is prohibited. You must advise us of any changes or addition of persons to your booking It is your own responsibility to have the appropriate visa or other required documents from your country before travelling to Corfu. All our rates are inclusive of unlimited mileage, third party liability and property damage insurance. Collision Damage Waiver, ( C.D.W.), taxes and services for the Island of Corfu only. Please note that any damage to the mirrors, seats (and general damages inside the car ), tyres and the underneath of the car, is not covered by the insurance and has to be paid directly by the client. Free delivery or collection at Corfu airport or Corfu Town limits between the hours of 0800. – 21.00 hours. Maintenance and oil , Corfu road map Drivers age : Minimum 23 years old with license held for a minimum of 2 years. Drivers : Two drivers allowed Petrol: To be paid by the clients No roof racks available Rates are in the local currency of Euros. Please note we cannot guarantee to provide specific types of car within a group The category of car included in the basic holiday price will vary according to the number of people in your party (please see details in box under price charts as they vary across destination). Please note that infants have not been included in this calculation – but they do occupy a seat, so this must be taken into account. You may feel you need to up-grade your car to allow for luggage and overall space. The cars we have included in the basic holiday price will be Group A or Group B. We do however ask you to take into account the size of the boot space for your luggage and if any infants will be in your party. For a small supplement you may wish to upgrade your car to give you extra comfort and space for your luggage. If a car is included in the price of your holiday and you wish to upgrade to a larger car, simply calculate the difference between the cost of the included group of car and the cost of the group of car you wish to upgrade to. See prices. For delivery or collection out of Corfu Town limits (12 KM) between the hours of 08.00 – 21.-00 a charge of Euros 30 applies. For delivery or collection from 21.00 to 08.00 hours an additional charge of Euros 20 applies Baby seat available at Euros 20 per week. Groups B Euros 700 / C,D,E,G Euros 850 / F, L Euros 1.000 Optional Excess Waiver per week: B Euros 50 / C,D,E,G 60 Euros / F,L Euros 80.If You Amend your booking
If We Amend or Cancel Your booking
If You Cancel Your booking
Cancellation Policy
Web-site descriptions
Building work in Resort
General behaviour
Complaint procedure
Breakage, Loss or Damage
Special requests
Pets
Miscellaneous
Visa
Car hire – General Conditions
Upgrading your car
Local Charges
Excess payable in the event of damage to vehicle